COVID UPDATE - All shipments are guaranteed
Welcome to the Support section of Greek Flavours! Below you will find useful information on the operation of the Online Shop and how to return products. For any other needs please fill out the form at the bottom of the page and you will receive our best care within 24 hours.
We wish to remind you that having our headquarters and warehouse of expeditions in Athens, we follow the schedule of Greek holidays.
Greek Flavours warehouses need 2 to 3 working days for order preparation. Once prepared, the packages are delivered to the couriers who will take them to their destination. During the shipment, you can track the parcel thanks to the tracking number that is communicated to the customer.
What is the DELIVERY NOTE that I find in the package received
It is important to keep the delivery note included in the package as it replaces the usual proof of purchase. Within this document you will find all the necessary details to provide you with the best service and for any recovery. Without this document it is not possible to access the service
Can I withdraw from purchase?
The consumer, in accordance with EU Directive 2011/83 / EC, is entitled to cancel the purchase within 14 days from the date of actual delivery. The notice of intention to withdraw must be made by sending an email to email@example.com, giving all information contained in the DELIVERY NOTE and entering in the mail the ORDER NUMBER.
Are there any restriction to withdrawal?
The withdrawal can only be activated for the ORDER IN ITS ENTIRETY, for shipping the consumer must use the same outer packaging and internal received originally by securing products; we recommend the consumer to insure the shipment.
Are there any exclusions from the right of withdrawal?
Who is in charge of return expenses
When I will receive the repayment?
Once the package is received at our warehouse, we will refund the total amount no later than 14 days from the date of arrival of the goods. Repayment will be made using the same means of payment used by the consumer.