Welcome to the Support section of Greek Flavours! Below you will find useful information on the operation of the Online Shop and how to return products. For any other needs please fill out the form at the bottom of the page and you will receive our best care within 24/48 hours.

We wish to remind you that having our headquarters and warehouse of expeditions in Athens, we follow the schedule of Greek holidays.

FAQ

What is the DELIVERY NOTE that I find in the package received accordion footer

  • It is important to keep the delivery note included in the package as it replaces the usual proof of purchase. Within this document you will find all the necessary details to provide you with the best service and for any recovery. Without this document it is not possible to access the service.

Can I withdraw from purchase?accordion footer

  • The consumer, in accordance with EU Directive 2011/83 / EC, is entitled to cancel the purchase within 14 days from the date of actual delivery. The notice of intention to withdraw must be made by sending an email to customers@greekflavours.com, giving all information contained in the DELIVERY NOTE and entering in the mail the ORDER NUMBER.

Are there any restriction to withdrawal?accordion footer

  • The withdrawal can only be activated for the ORDER IN ITS ENTIRETY, for shipping the consumer must use the same outer packaging and internal received originally by securing products; we recommend the consumer to insure the shipment.

Are there any exclusions from the right of withdrawal?accordion footer

  • Are excluded from the right of withdrawal:
  • Products damaged, altered or unhealthy
  • Fresh or perishable products, the conservation of which must be carried out at a controlled temperature
  • Restitution beyond the deadline

Who is in charge of return expensesaccordion footer

  • RETURN EXPENSES shall be borne by the consumer, who will be able to freely choose the shipping agent or carrier to entrust the expedition.

When I will receive the repayment?accordion footer

  • Once the package is received at our warehouse, we will refund the total amount no later than 14 days from the date of arrival of the goods. Repayment will be made using the same means of payment used by the consumer.