EU Free Shipping available: ECO products Free over 79€ - FRESH & FROZEN Free over 139€ | Call us: +30 210 6614764

Frequently Asked Questions

We ship all the orders from our main warehouse in Athens, Greece.

Every product is handled carefully from the moment it enters the warehouse until the moment it is in the parcel travelling to you.

All the products that are in our warehouse are passing daily quality checks to ensure that you will receive a top-notch quality product at your house.

All shipments to the United States have an average transit time between 2 and 4 days, calculated from the departure of the goods from our warehouse. We use the Air Express service to best guarantee the preservation of food during the trip.

Shipping costs decrease as the order increases:

  • Orders up to € 99 have a shipping cost of € 4.90 per kg of goods shipped
  • Orders up to € 199 have a shipping cost of € 3.90 per kg of goods shipped
  • Orders over € 199 have a shipping cost of € 2.90 per kg of goods shipped

For extra information, please visit the shipping page here: Shipping & Delivery

We ship all our products everywhere in the world, even the fresh. We will support you in order to avoid the payment of customs duties related extra-EU shipments.

For extra information, please visit the shipping page here: Shipping & Delivery

We carefully pack all the fresh products with the best temperature controlling materials. We place the product in an isothermal bag, along with ice packs and then we ship the order with express service. This way, the product reaches you within 24/48h after dispatch, as fresh as possible.

To find out more about the way we ship fresh products, click: Shipping & Delivery

Of course, we can! Just let it us know as soon as you make your order by sending an e-mail at customers@greekflavours.com and we will take care of it!

Yes, you can…but remember to inform us as soon as possible! You can contact us via e-mail at customers@greekflavours.com and let us know what you wish to change.

However, you cannot make any changes after your order has been shipped, meaning that you have received the shipping confirmation e-mail.

In the unlucky case of broken, damaged, missing or wrong products, you have to send us a report (attaching photos and order number) to customers@greekflavours.com the same date of receiving the package. Our Customer Service Team will reply to you proposing the best solution for each case.

If you fail to notify us within 7 days of receiving the package, reports will no longer be considered.

When an order is heavy and it includes fresh goods, sometimes we split the order into 2 separate shipments, in order to better protect the state of the fresh items. We often choose to not mix heavy objects, like bottles, with soft, like cheese, because there might be damages.

In this case, you will receive 2 different order shipping e-mails with 2 separate tracking numbers and in the end, you will receive 2 shipments with one or more boxes each.

We are always here to solve any problems that might occur during the transit and/or the delivery. However, we kindly ask you to always receive the parcel, take photos of it and send them to us at customers@greekflavours.com . The refusal of the parcel comes with a 5€ charge per kg for the client, since it is a cost for us to return the parcel to Athens.

Yes, of course! Customers who request an invoice for the products purchased have the possibility to do so within a maximum of 3 days from the date of the order. To request the invoice, it is necessary to send an email to customers@greekflavours.com and clearly indicate the company data:

  • Business name
  • Address including postcode
  • VAT number valid for international billing purposes (we will check it in the Vies European System)

Keep in mind that after an order is shipped, it is not possible to issue an invoice at all. We therefore recommend that you send the request immediately after placing the order.

We usually need 2-5 working days to prepare and process an order. However, in periods such as holidays or promo events when the orders are a lot, keep in mind that there might be some delays in the preparation time,like during Black Friday and Greek Week period.

You can contact us via e-mail at customers@greekflavours.com and we will reply to you the soonest possible. Also, you can contact us via phone in +30 210 6614764 from Monday to Friday, 10:00-17:00 Athens Time.

Please note that on the weekends and on national holidays, bank holidays, etc. we are not at the office.

For orders inside the European Union containing fresh products, there is a shipping rate of 14.90€ and then 1€ is added to it with every kg of product dispatched. However, for orders with fresh products that have value over 139€, shipping is free.

For orders outside of the European Union, the shipping rates vary for each zone. Also, there is no free shipping in non-EU orders.

In any case, you can calculate the shipping rates for your order in your basket and in the checkout.

For detailed information, please click here: Shipping & Delivery

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