Refund policy
The consumer, in accordance with EU Directive 2011/83 / EC, is entitled to cancel the purchase within 14 days from the date of actual delivery.
The notice of intention to withdraw must be made by sending an email to customers@greekflavours.com, giving all information contained in the DELIVERY NOTE and entering in the mail the ORDER NUMBER.
The withdrawal can only be activated for the ORDER IN ITS ENTIRETY, for shipping the consumer must use the same outer and internal packaging originally received by securing products; we recommend the consumer to insure the shipment. The RETURN EXPENSES shall be borne by the consumer, who will be able to freely choose the carrier to be entrusted with the shipment.
The consumer has 14 days to send the goods starting from the communication of withdrawal, reference will be done the date of custody of the shipment to the carrier. Shipments must be delivered to the following address:
N&L ONLINE
Leoforos Lavriou, 33
15354 - Glyka Nera, Athens
Greece
Once the package is received at the warehouse of N&L ONLINE O.E., we will refund the total amount no later than 14 days from the date of arrival of the goods. Repayment will be made using the same means of payment used by the consumer.
They are excluded from the right of withdrawal:
- Products damaged, altered or unhealthy
- Fresh or perishable products, whose conservation should be carried out at a controlled temperature (clearly indicated in e-shop)
- Restitution beyond the deadline