USE OF THE SERVICE

All the content, structure and organization of www.greekflavours.com website, the composition of its subjects and the service, graphics, design, compilation, digital conversion and other matters relating to the website www.greekflavours.com, are protected by copyright, trademark registration and all rights including intellectual property.

The copying, redistribution, use, imitation, corruption or publication by another site, is strictly prohibited and the company N&L ONLINE O.E. reserves the right for any lawful use.

All property rights are vested in any material, content, concept, form, document, or any other material on this site. The publication of information or materials on the Site does not constitute a waiver of rights relating to such items.

 

PRICING DEFINITION

All prices are in Euros (€), while only for customers based in the UK prices are set in GBP (£). All prices include VAT.

 

TERMS AND PAYMENT METHODS

In order to provide the best and most complete service, www.greekflavours.com provides a wide range of payment methods selection. You cannot choose two payment methods for the same order. The www.greekflavours.com site provides the opportunity to choose from the following payments:

a) Credit card (Visa and Mastercard)

b) Paypal

c) Cash on delivery (only for Greece)

d) Bank deposit (only for Greece)

 

CASH USE LIMITS

In accordance with current tax regulations, cash payments are accepted with a maximum amount of 500 Euros. All orders placed in the territory of Greece that exceed this value must be made using credit cards, via Paypal or by bank deposit.

 

DELIVERY SERVICE

Delivery in Europe is done by DHL courier service, while courier service ELTA is used within the territory of Greece. The company N&L ONLINE O.E., in order to offer the best possible service, requires some personal information to users, including: name, shipping address and phone number if available.

For deliveries within Greece made with cash on delivery, payment is due to the employee of the shipping company ELTA at the order delivery. In case of refusal to pay, the order will not be delivered.

The cost of transportation to the final destination required in Europe (as listed in Table below) is totally in charge of N&L ONLINE O.E. when the purchase is over the minimum thresholds activating the free delivery promotion. The thresholds are:

- € 69,00 for orders in Greece

- € 69.00 for orders within Europe

- £ 69.00 for orders in the UK

 

If these thresholds are not reached, the shipping cost is applied and added to the total amount to be paid in an amount equal to:

- € 4.90 for delivery in Greece

- € 6.90 for shipping to Europe

- € 6.90 for shipping in the UK

 

For DHL REMOTE AREAS geographic areas, the cost of the delivery service is always € 14.90. Find out if your area is covered by the service by clicking on this link: DHL REMOTE AREAS.

 

All costs related to customs clearance and any additional fees charged for shipments outside the European Union, or the European territories with special tax exemptions, are calculated separately and fully borne by the customer. For more information you should contact your local customs office. The final shipping cost, including customs clearance and duty charged if necessary, will be announced in due course and before finalization of the order.

For all countries that are not listed in the following table, the customer is asked to contact us at customers@greekflavours.com in order to have all the necessary information.


EUROPEAN COUNTRIES

AUSTRIAITALYSPAIN
GERMANYPORTUGALHOLLAND
BELGIUMUKLUXEMBURG
FRANCEPOLANDSWEDEN
DENMARKIRELANDFINLAND
CZECH REPUBLICSLOVAKIAHUNGARY
ROMANIABULGARIACROATIA
SLOVENIAALBANIAANDORRA
ESTONIALITHUANIAGIBRALTAR
ICELANDMALTALATVIA
MONTENEGROSERBIANORWAY
CYPRUS

 

Prices and shipping costs may change without notice depending on the operator. The shipping cost can vary from time to time, in particular because of the fuel surcharge, which is applied by the shipping company. This fluctuation is not possible to predict by N&L ONLINE O.E. which then reserves the right to modify the transport costs in the case of high cost fluctuations applied by couriers.

All shipping costs are clearly communicated on the site and during the checkout process.

ORDER PREPARATION (DRY PRODUCTS)

All orders placed until 10:00 hours on any business day are processed and delivered to the courier on the same day. Orders placed on holidays according to the current calendar in Greece or weekdays as Saturday and Sunday, are shipped the next first working day.

If we cannot deliver the ordered goods because of problems on product availability, N&L ONLINE O.E. will immediately contact the customer in order to communicate the planned delivery dates or find other solutions for complete customer satisfaction.

Please always check your entered address, so as to minimize the possibility of error in delivery. All applicable taxes to resend or return the products due to incorrect contact information is at the customer.

DELIVERY OF FRESH PRODUCTS

Greek Flavors sends fresh products with temperature controlled isothermal deliveries, via express courier 24-48 hours. In order to guarantee the best integrity of the product at destination, shipments and deliveries are carried out exclusively on the following days of the week: 

Shipping: Monday - Tuesday - Wednesday

Deliveries: Tuesday - Wednesday - Thursday – Friday

SECURITY PAYMENTS

Sensitive personal information (address, name, credit card number, bank account number and other) are encoded by the service provider (such as banking and PayPal partners) with a secure link designed to ensure the secure data exchange.

N&L ONLINE O.E. does not have access to banking data of users and does not store the information regarding the bank or credit cards. Therefore it is usually necessary to enter payment details in any order placed.

N&L ONLINE O.E. will not be responsible for the party's behalf or for unauthorized use of payment method.

N&L ONLINE O.E. want to remember that communications via the network connection may not be secure, therefore is not responsible for any damage that may occur to the user's computer generated by viruses, worms, spyware, or similar programs when connecting to the site. Please make sure you have anti-virus software, firewalls and other updated computer security programs.

 

MODIFICATION OF PRIVACY TERMS

At any time the registered user can access the site with your credentials and change your personal settings.

 

RIGHT OF WITHDRAWAL

The consumer, in accordance with EU Directive 2011/83 / EC, is entitled to cancel the purchase within 14 days from the date of actual delivery.

The notice of intention to withdraw must be made by sending an email to customers@greekflavours.com, giving all information contained in the DELIVERY NOTE and entering in the mail the ORDER NUMBER.

The withdrawal can only be activated for the ORDER IN ITS ENTIRETY, for shipping the consumer must use the same outer and internal packaging originally received by securing products; we recommend the consumer to insure the shipment. The RETURN EXPENSES shall be borne by the consumer, who will be able to freely choose the carrier to be entrusted with the shipment.

The consumer has 14 days to send the goods starting from the communication of withdrawal, reference will be done the date of custody of the shipment to the carrier. Shipments must be delivered to the following address:

N & L ONLINE

Bas. Pavlou, 85

16673 - Voula, Athens

Greece

 

Once the package is received at the warehouse of N&L ONLINE O.E., we will refund the total amount no later than 14 days from the date of arrival of the goods. Repayment will be made using the same means of payment used by the consumer.

They are excluded from the right of withdrawal:

  • Products damaged, altered or unhealthy

  • Fresh or perishable products, whose conservation should be carried out at a controlled temperature (clearly indicated in e-shop)

  • Restitution beyond the deadline

 

EXCLUSION OF LIABILITY

All the contents of this website (relative to products and services) is provided without any conditions or warranties as to its accuracy.

www.greekflavours.com expressly excludes all conditions, warranties and other terms which might otherwise be implied by statute, common law or law of equity and shall not be liable for damages of any kind, including but not limited to direct, indirect , special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation.

 

LAW AND JURISDICTION

These conditions are governed by and construed in accordance with the laws in force in Greece and the European Union (EU). You agree, as well as N&L ONLINE O.E., to submit to the exclusive jurisdiction of the courts of the city of Athens in Greece, Europe.