Customer Service +30 210 6614764 | EU Shipping 9.90 € | FREE above € 99 | Special food packaging

GREEK FLAVOURS: TERMS AND CONDITIONS

USE OF THE GREEK FLAVOURS' SERVICE

All the content, structure and organization of www.greekflavours.com website, the composition of its subjects and the service, graphics, design, compilation, digital conversion and other matters relating to the website www.greekflavours.com, are protected by copyright, trademark registration and all rights including intellectual property.

The copying, redistribution, use, imitation, corruption or publication by another site, is strictly prohibited and the company N&L ONLINE O.E. reserves the right for any lawful use.

All property rights are vested in any material, content, concept, form, document, or any other material on this site. The publication of information or materials on the Site does not constitute a waiver of rights relating to such items.

PRICING DEFINITION

All prices are in Euros (€), while only for customers based in the UK prices are set in GBP (£). All prices include VAT.

TERMS AND PAYMENT METHODS

In order to provide the best and most complete service, www.greekflavours.com provides a wide range of payment methods selection. You cannot choose two payment methods for the same order. The www.greekflavours.com site provides the opportunity to choose from the following payments:

a) Credit Cards and Debit Cards (VISA, Mastercard, American Express)

b) Paypal

c) Apple Pay

REQUEST FOR INVOICE

Customers who request an invoice for the products purchased have the possibility to do so within a maximum of 3 days from the date of the order. To request the invoice it is necessary to send an email to customers@greekflavours.com and clearly indicate the company data:

  • Business name
  • Address including postcode
  • VAT number valid for international billing purposes

DELIVERY SERVICE

Delivery of goods is provided by our partner couriers (DHL – Fedex – UPS), with the exception of Greece where internal services are used. The company N&L ONLINE O.E., in order to offer the best possible service, requires some personal information to users, including: name, shipping address and phone number if available.

TAXES AND CUSTOMS COSTS

Where applied and required, customs costs and taxes are fully charged to the customer. In fact, it may happen that such taxes are required when the products enter the country of destination. In this case, Greek Flavours is not responsible for the payment of taxes which may be worth up to 50% of the total value of the order. For shipments within the European Community, customs taxes are never required as the customs union between member countries is in force.

SHIPPING RULES

A) Inside continental Europe (Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Vatican City, Hungary, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain [50 of 52 provinces], Sweden):

Always FREE SHIPPING on orders > 99€
For orders below € 99 - the shipping cost is € 9.90

B) Shipments to Ireland: to all shipments to Ireland applies a fix cost of € 12.90.

C) Outside Europe and to islands the delivery is performed via Express Air service (extra fast service). The cost is based on the ORDER WEIGHT and is calculated and shown at the checkout after the “Delivery and billing information” are filled. The COUNTRIES covered by this service are: UK, Canada, Guernsey, United States, Norway, Åland Islands, Cyprus, Isle of Man, Georgia, Malta, Switzerland, Moldova, Ukraine, Belarus, Greenland, Turkey, Mexico, Albania, Andorra, Bosnia & Herzegovina, Faroe Islands, Gibraltar, Iceland, Jersey, Kosovo, Liechtenstein, Montenegro, North Macedonia, San Marino, Serbia, United Arab Emirates, Bahrain, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Egypt, Libya, Morocco, Tunisia, Algeria, Hong Kong SAR, Japan, China, Singapore, Azerbaijan, Bangladesh, Bhutan, Brunei, Cambodia, India, Indonesia, Iran, Iraq, Laos, Macao SAR, Malaysia, Maldives, Myanmar (Burma), Nepal, North Korea, Pakistan, Philippines, South Korea, Sri Lanka, Taiwan, Thailand, Turkmenistan, Vietnam, Armenia, Australia, Afghanistan, Kazakhstan, Kyrgyzstan, Mongolia, Syria, Tajikistan, Uzbekistan, Yemen, Guadeloupe, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Comoros, Congo - Brazzaville, Congo - Kinshasa, Djibouti, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Madagascar, Malawi, Mauritania, Mauritius, Mozambique, Namibia, Niger, Nigeria, Rwanda, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, St. Helena, Sudan, Tanzania, Togo, Uganda, Zambia, Zimbabwe, Anguilla, Antigua & Barbuda, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Cayman Islands, Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Haiti, Honduras, Jamaica, Martinique, Nicaragua, Panama, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Trinidad & Tobago, Argentina, Bolivia, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Paraguay, Peru, Suriname, Uruguay, Venezuela, Cook Islands, Fiji, Kiribati, Nauru, New Caledonia, New Zealand, Papua New Guinea, Samoa, Solomon Islands, Timor-Leste, Tonga, Tuvalu, Vanuatu, Turks & Caicos Islands, Côte d’Ivoire, Aruba.

N&L ONLINE O.E. reserves the right not to fulfil orders received from areas considered Remote by the couriers. In this case, the total amount of the order will be refunded directly via the payment method chosen by the customer. 

All costs related to customs clearance and any additional fees charged for shipments outside the European Union, or the European territories with special tax exemptions, are fully borne by the customer. For more information you should contact your local customs office. The final shipping cost, including customs clearance and duty charged if necessary, will be announced in due course before the goods are cleared by the courier.

If the country does not appear among those covered by the delivery service, the customer is asked to contact us at customers@greekflavours.com in order to have all the necessary information.

Prices and shipping costs may change without notice depending on the operator. The shipping cost can vary from time to time, due for example to the fuel surcharge applied by the shipping company. N&L ONLINE O.E. is not able to predict these situations and then reserves the right to modify the transport costs in the case of high cost fluctuations applied by couriers.

All shipping costs are clearly communicated on the site and during the checkout process.

ORDER PREPARATION

The average time for order preparation is 2-3 days and may vary according to the volume of incoming orders (ie. It can be less during low season; it can be more days during high season and specific Promo Events).

Once the order is prepared and given to the selected courier, the client will receive a notification via email with the tracking number needed to follow up the dispatch on the courier website.

If we are not able to deliver the ordered goods because of problems on product availability or any other reason, N&L ONLINE O.E. will immediately contact the customer in order to communicate the reschedule the delivery or to find the best second solution in accordance with the customer itself.

We recommend to always double check the entered address at checkout, in order to minimize the possibility of error during the delivery. All applicable taxes to resend or return the products due to incorrect contact information are on the customer.

HOW WE SHIP FRESH GOODS

The average order preparation time in our warehouse is 2-3 working days starting from the next working day. Greek Flavours uses the best worldwide packages to protect temperature-sensitive and perishable goods. Made of 100% paper and curbside recyclable, the solution adopted allow us to deliver every kind of food at the proper temperature. After receiving your order, we advise you to immediately store fresh food in the freezer or refrigerator for better consumption and longevity.

Please note: It is the receiver responsibility to ensure that there will be someone available to collect the fresh order at the delivery address at the proper time. We strongly suggest not to lose the first delivery attempt, as we cannot be responsible for improper conservation.

PROMOTIONS

  • Only one discount coupon at time can be used.
  • Discount coupons are only valid for orders placed online at www.greekflavours.com
  • Discount coupons/Promotions cannot be combined with other offers.
  • The promotional products in the "OFFERS" collection can be a little closer to the expiration date than in the normal sales condition. In any case, apart from fresh products such as pitas and sweets, Greek Flavours has decided not to sell products that have reached a month or less from the expiration date indicated by the supplier.

SECURITY PAYMENTS

Sensitive personal information (address, name, credit card number, bank account number and other) are encoded by the service provider (such as banking and PayPal partners) with a secure link designed to ensure the secure data exchange.

N&L ONLINE O.E. does not have access to banking data of users and does not store the information regarding the bank or credit cards. Therefore it is usually necessary to enter payment details in any order placed.

N&L ONLINE O.E. will not be responsible for the party's behalf or for unauthorized use of payment method.

N&L ONLINE O.E. want to remember that communications via the network connection may not be secure, therefore is not responsible for any damage that may occur to the user's computer generated by viruses, worms, spyware, or similar programs when connecting to the site. Please make sure you have anti-virus software, firewalls and other updated computer security programs.

MODIFICATION OF PRIVACY TERMS

At any time the registered user can access the site with your credentials and change your personal settings.

RIGHT OF WITHDRAWAL

The consumer, in accordance with EU Directive 2011/83 / EC, is entitled to cancel the purchase within 14 days from the date of actual delivery.

The notice of intention to withdraw must be made by sending an email to customers@greekflavours.com, giving all information contained in the DELIVERY NOTE and entering in the mail the ORDER NUMBER.

The withdrawal can only be activated for the ORDER IN ITS ENTIRETY, for shipping the consumer must use the same outer and internal packaging originally received by securing products; we recommend the consumer to insure the shipment. The RETURN EXPENSES shall be borne by the consumer, who will be able to freely choose the carrier to be entrusted with the shipment.

The consumer has 14 days to send the goods starting from the communication of withdrawal, reference will be done the date of custody of the shipment to the carrier. Shipments must be delivered to the following address:

N & L ONLINE
Bas. Pavlou, 85
16673 - Voula, Athens
Greece

Once the package is received at the warehouse of N&L ONLINE O.E., we will refund the total amount no later than 14 days from the date of arrival of the goods. Repayment will be made using the same means of payment used by the consumer.

They are excluded from the right of withdrawal:

  • Products damaged, altered or unhealthy
  • Fresh or perishable products, whose conservation should be carried out at a controlled temperature (clearly indicated in e-shop)
  • Restitution beyond the deadline

EXCLUSION OF LIABILITY

All the contents of this website (relative to products and services) is provided without any conditions or warranties as to its accuracy. www.greekflavours.com expressly excludes all conditions, warranties and other terms which might otherwise be implied by statute, common law or law of equity and shall not be liable for damages of any kind, including but not limited to direct, indirect , special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation.

LAW AND JURISDICTION

These conditions are governed by and construed in accordance with the laws in force in Greece and the European Union (EU). You agree, as well as N&L ONLINE O.E., to submit to the exclusive jurisdiction of the courts of the city of Athens in Greece, Europe.

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