Shipping and Delivery from Greece: Costs, Times and Fresh Products
Feta, yogurt and pita leave our warehouse in Greece and travel fresh by express: from order to delivery, the estimate is 3-6 working days. For olive oil, honey and the rest of the pantry it is 5-9. Here you find what shipping costs in your country and how your parcel reaches you.
In short
- Preparation: 2-4 working days for every order.
- Standard shipping: €8.90 in the EU, for orders without fresh products. Delivery in 4-6 working days after dispatch.
- Fresh products: they travel fresh by express, in 1-2 working days after dispatch. Orders with fresh products leave on Monday, Tuesday or Wednesday.
- Free shipping: above €119 or €139 depending on the country, counted on the order total after all discounts.
- Minimum order: €49.
How much does shipping cost?
Free shipping
- Ireland, Italy, Germany, Spain: free shipping above €119.
- France and the other EU countries: free shipping above €139.
It applies to every order, with or without fresh products. The threshold is counted on the order total after all discounts, including the 5% welcome discount and Ambrosia rewards, and you see it applied at checkout, with no code. Your cart shows how much is left for free shipping to your address.
Below the threshold
- Orders without fresh products: €8.90, by standard tracked courier.
- Orders with fresh products: €18.90 in Ireland, Italy, Germany, Spain and France, €22.90 in the other EU countries, for the whole order. Heavier orders cost a little less: €0.20 less for every kg, or part of a kg, above the first.
Products with the FRESH badge on their page are the fresh ones. Products with the ECO badge travel by standard shipping.
Cyprus, Malta, the Azores and Madeira
We ship there by express only, for all products. The cost is calculated at checkout from the weight of your order, and no free-shipping threshold applies.
How long does delivery take?
- Orders without fresh products: 2-4 working days of preparation, dispatch from Monday to Friday, 4-6 working days in transit. 5-9 working days in total.
- Orders with fresh products: 2-4 working days of preparation, dispatch on Monday, Tuesday or Wednesday, 1-2 working days by express. 3-6 working days in total.
Orders with fresh products leave only at the start of the week, so they never wait in a carrier's depot over the weekend. Delivery times are estimates, not guarantees.
How do fresh products reach you?
Feta, yogurt, kefir and fresh cheeses
They travel fresh by express, in insulated packaging. When the parcel arrives, open it straight away and put the feta, yogurt and kefir in the fridge.
Pita, fresh filo pastry and pastries
Most of our pitas, our fresh filo pastry and pastries such as portokalopita and galaktoboureko carry the FRESH badge because they keep for a short time. They travel fresh by express for speed, without insulated packaging: store them as the label says. Fresh pita can also go in the freezer. Some pitas keep longer and ship as ECO products: the badge on the product page tells you which.
What if it is very hot where you live?
If extreme heat is forecast at your address, we may hold an order with feta, yogurt, kefir or fresh cheeses for a few days and send it when temperatures drop. If this applies to your order, we let you know. It is how we look after your products. Pita and pastries are not held.
What if my order has fresh and other products?
It can arrive in one or two packages, each with its own tracking. Shipping is charged once, at the fresh rate, unless your order reaches free shipping.
Do you ship outside the EU?
Yes, by express only, for all products: to Switzerland, the United Kingdom, Norway, Iceland and the other European countries outside the EU, to the United States and to selected countries outside Europe. The cost is calculated at checkout from the destination and the weight of your order. No free-shipping threshold applies.
Import VAT and duties
Unless stated otherwise at checkout, your order may be subject to import VAT, customs duties and the courier's clearance fee. They are not included in the order total and are paid by the recipient: the carrier collects them before or at delivery. If a parcel is refused or not collected, the return shipping costs are deducted from any refund, and fresh products are not refunded. Full details in our Shipping Policy.
When do I get my tracking number?
By email, on the day your order leaves our warehouse. For orders with fresh products, that is the day of the flight from Greece. You will receive an order confirmation straight after your purchase; during preparation there is no separate email.
Which discounts apply at checkout?
- Welcome discount: 5% on your first order, applied at checkout once you enter your email.
- 5% on orders from €150: applied at checkout, with no code. It is paused during some promotions, as announced on the site.
When both apply, they add up.
What if something arrives damaged?
Write to us at customers@greekflavours.com with your order number and a photo. We look at every case and make it right, fresh products included.
Can I return a product?
You have 14 days from delivery to withdraw from your purchase, with return shipping at your expense. Fresh products are excluded from withdrawal. Conditions and steps are in our Refund Policy.
Do you need your order by a certain date?
For a dinner, a celebration or a gift, write to us right after you order and we will do our best to match the dispatch to your date. Remember that orders with fresh products leave on Monday, Tuesday or Wednesday: for an event at the end of the week, plan for a dispatch early in the same week.
Any other question about your order? Write to us at customers@greekflavours.com.
